Inside Sales Representative

Carvana•Fargo, ND

13d•$20 - $22•Onsite

About The Position

ADESA, a Carvana owned company, is a leading provider of vehicle services with over 50 locations across the US. Our auto auctions offer a wide range of services including repair, reconditioning, and auction remarketing, with many sites serving as market hub distribution centers. We foster a collaborative 'we' versus 'I' culture, emphasizing teamwork and mutual support in a fun, fast-paced, and competitive industry. ADESA is poised for significant growth with investments in facilities, sales, and inventory, and we are seeking motivated individuals to join us on this journey.

Requirements

High School or GED required.
1 year of customer service and administrative experience.
Must be at least eighteen (18) years of age.
Must be qualified to operate a motor vehicle and possess a valid driver’s license.
Must have a demonstrated ability to read, write, and communicate effectively in English.
Must have the ability to physically operate vehicle equipment and tools.
Strong computer ability.
Excellent customer service skills.
Sales and marketing experience.
Office Administration Experience.
Ability to work independently and exercise good business judgment and discretion.
Well organized and responsible with an aptitude in problem solving.
Excellent verbal and written communications.
Strong multitasking skills along with the ability to adapt to changing work environments.
Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.

Nice To Haves

Bilingual a plus.
Salesforce and Tableau experience a plus.
Automotive/auction experience preferred.

Responsibilities

Provide excellent customer service by responding promptly and courteously to customer inquiries via phone, email, and text.
Resolve customer complaints in a friendly and courteous manner, escalating serious issues to management.
Maintain a professional appearance and a friendly disposition, greeting customers and guests promptly and courteously.
Arrange hotel and flight reservations through the local transportation department.
Contact dealers daily via telephone and internet to solicit and develop new buy and sell business, discussing inventory needs, promotions, and upcoming sales.
Maintain relationships with current customers and act as a liaison for Outside Sales Representatives, consignment dealers, and auction personnel.
Complete a minimum number of calls as set by management and log each call.
Perform Sale Day duties, including providing exceptional customer service, IF duties, block representation, printing reports, setting up displays, and post-sale reporting.
Build strong ADESA.com customer relationships through training and education, matching customer needs to product offerings and educating them on ADESA.com and smartphone applications.
Impact and achieve overall sales goals, practicing and promoting teamwork.
Properly use and navigate ADESA’s CRM to log calls, run reports, and view dashboards.
Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure.
Conduct call campaigns for specific units and consigners to increase vehicle exposure.
Educate customers on new and existing services to meet company goals.
Respond to and follow proper procedures for employee and customer accidents, injuries, and property damage, reporting all incidents to management.
Practice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement, and Fun.
Adhere to and ensure compliance with Company policies, procedures, and applicable state and federal laws.
Contact dealers in territory to purchase units and run aged units on Sale Days.