Inside Sales Representative

REIC Rentals LLC • Bigfork, MN

18d

About The Position

REIC Rentals is seeking a customer-focused, proactive, and highly organized Inside Sales Representative to support its sales, operations, and office teams. The role helps ensure that customer interactions, rental contracts, billing, and related processes run smoothly and professionally. It involves responding to customers, administering rental billing and contracts, supporting accounts receivable and finance processes, and providing operational and sales support in a fast-paced equipment rental organization.

Requirements

• High school diploma or GED.
• At least 2 years of customer service and administrative experience, ideally in rental services, heavy equipment, or construction.
• Professional demeanor and strong customer service and interpersonal skills.
• Familiarity with heavy equipment and experience working with construction companies and/or contractors.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook, and ability to learn new systems quickly.
• Ability to multitask, prioritize, meet deadlines, and follow through consistently.
• Excellent written and verbal communication skills.
• Strong attention to detail, organization, and a proactive work style.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Nice To Haves

• Post-secondary education.
• Technical certification, associate's degree, or bachelor's degree.
• Experience with an ERP system.

Responsibilities

• Respond to customer calls and emails about rental contracts, inquiries, and billing issues.
• Research and resolve customer billing questions, discrepancies, and requests.
• Coordinate rental billing activities and work with sales and operations teams to resolve billing needs and issues.
• Work with customer accounts payable teams to distribute invoices correctly, including entering invoice details into customer portals when needed.
• Maintain complete, organized, and compliant internal files for rental contracts and billable documents.
• Enter billing-related paperwork accurately and on time.
• Follow up with customers about invoice payments, review customer accounts monthly, and provide account statements as needed.
• Provide sales and operations teams with accurate rental and customer data.
• Support Finance with preparation for internal and external audits.
• Use RentalMan ERP and other systems to create and manage rental contracts, invoices, and customer payment records.
• Assist with administrative and data-entry tasks and generate reports as assigned.
• Contribute to ongoing and special projects independently and as part of a team.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) with company match
• Paid life insurance
• Generous paid time off
• Company-paid holidays
• Ongoing training, mentorship, and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED