Inside Sales Representative

Mandel Metals•Franklin Park, IL

4d•Hybrid

About The Position

Mandel Metals is hiring an Inside Sales Representative for a newly created role supporting its outside sales team as representatives spend more time in the field. The position connects customers with the teams responsible for fulfilling their orders and ensures customer commitments are accurately translated into internal execution. The representative will support a book of more than 100 accounts, focusing most of their time on a core group of larger customers. The role offers opportunities to learn the business and potentially grow into outside sales, operations, or leadership.

Requirements

High school diploma or equivalent; recent graduates are welcome.
Comfort using ERP or CRM systems, email, and Microsoft Office, especially Excel.
Ability to manage multiple customers, orders, and priorities with a sense of urgency.
Strong attention to detail, organization, and clear communication skills.

Nice To Haves

Customer service, inside sales, order management, or account support experience.
Experience in a metals service center, manufacturing, logistics, distribution, or industrial environment.
Familiarity with aluminum coil and sheet products, processing, and inventory programs.

Responsibilities

Receive, review, and accurately enter customer purchase orders and releases into the ERP, verifying alloy, temper, gauge, dimensions, tolerances, pricing, and delivery dates against quotes and agreements.
Keep customers informed about order status, changes, and delays, and resolve routine service issues.
Monitor open orders, inventory positions, and stock-and-release programs to identify delivery or execution problems before they affect customers.
Coordinate with Operations, Purchasing, Logistics, Quality, and Accounting on shipping, quality concerns, and invoicing, escalating risks to the appropriate people.
Support outside sales representatives with customer history, open-order reports, and inventory information.
Provide vacation coverage for the sales team.

Benefits

$65,000 to $75,000 base salary, with final salary dependent on experience.
Annual discretionary bonus based on company success.
Blue Cross Blue Shield medical coverage with HMO, PPO, and HSA plan options.
Company HSA match of $500 to $1,000 per year.
Voluntary dental, vision, critical illness, accident, and short-term disability coverage.
Employer-paid long-term disability and $25,000 life insurance.
Employee assistance program (EAP).
401(k) with a discretionary company match.
Paid vacation and sick time.
Hybrid schedule: three days a week in the Franklin Park office after an in-office onboarding period.
Hands-on use of a plain-English, AI-powered business intelligence tool built on Mandel’s own data.