Inside Sales Representative
Builders FirstSource•Gig Harbor, WA
•Onsite
About The Position
The Inside Sales Representative is the primary point of contact for retail customers, providing customer service, product expertise, and sales support. The role helps customers select products, prepares estimates and quotes, processes orders, coordinates delivery scheduling, and contributes to a positive customer experience. The position supports store operations and customer engagement in a fast-paced retail environment.
Requirements
- High school diploma or GED.
- At least six months of sales, customer service, or related experience, or an equivalent combination of education and experience.
- Strong communication and interpersonal skills.
- Ability to provide excellent customer service while multitasking in a busy retail environment.
- Basic computer skills and ability to learn order-entry systems.
Nice To Haves
- Knowledge of building materials, lumber, hardware, or construction-related products.
- Experience preparing estimates and quotes for residential building projects.
Responsibilities
- Provide customer service to retail customers through walk-in interactions, telephone calls, and email.
- Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
- Promote and sell building materials, products, services, and related solutions.
- Prepare material estimates and quotes for decks, fences, stairs, sheds, and other small-scale construction projects.
- Enter customer orders accurately and coordinate delivery scheduling.
- Manage daily workload to meet productivity, project, and team goals.
- Support customer engagement initiatives, including workshops and educational events.
- Resolve routine customer concerns and escalate complex issues when necessary.
- Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
- Follow company safety policies and procedures and promote a safe work environment for employees and customers.
Benefits
- Collaborative team environment.
- Opportunities for professional growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
