Inside Sales Representative

Day & Ross•Surrey, BC

9d•Onsite

About The Position

The Inside Sales Representative is responsible for retention and churn reduction of assigned account base and for the acquisition of net new accounts for General Freight and lead generation across all divisions. You will maintain good relationships with internal and external contacts with a pleasant, professional and confident demeanor on the phone and in-person.

Requirements

Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
Two (2) years previous Transportation experience is preferred, various roles within transportation would be beneficial.
A minimum of two (2) years cold call sales experience with a proven track record of success with enthusiasm for cold-calling.
Must be able to handle rejection and continue towards objectives with resiliency.
Must be goal oriented, self-driven to attain results regardless of the obstacles or circumstance.
Exceptional verbal communication skills are essential.
Computer skills – MS products, Salesforce, Truckmate and web based programs
Demonstrated customer relationship skills
Strong conflict resolution skills
Able to work deadlines in high transactional environment
Able to work on an engaged sales team and make positive contributions.
Results oriented.

Responsibilities

Extensive cold calling for net new customers and grow existing customer revenue.
Calling on inactive accounts to reactive shipping with Day & Ross.
Manage day-to-day relationship of assigned customer base by developing a value-add relationship with key decision maker/buyer.
Follow the Inside Sales process to achieve success.
Meet and exceed assigned sales goals.
Provide prospects/accounts with the benefits, pricing, transit time and any other information needed to secure the business.
Proactive thinker with the ability to correctly anticipate and identify customer needs, decisively solve problems, generate new ideas and implement plans to meet customer requirements.
Capture of accurate and complete information in Salesforce CRM system.
Telephone skills and manners are essential to building strong relationships with existing customers in short time frame.
Maintain a sales focused mind-set while using tact, courtesy, and diplomacy to gain trust of prospects when cold calling to solicit business.
Other related duties as may be required.