Inside Sales Representative
thyssenkrupp Materials NA•Northwood, OH
•$50,000
About The Position
The Inside Sales Representative provides accurate pricing and delivery information for company products in a timely and courteous manner. The role uses organization, negotiation, resourcefulness, and attention to detail to convert customer inquiries into orders, answer questions about products, services, and orders, and develop target and non-major accounts into loyal customers. The position also supports customer service, inventory review, product knowledge, quality-related duties, and collaboration with company personnel. Travel may be required as needed to meet company goals.
Requirements
- Bachelor’s degree in a related field or comparable experience.
- Computer literacy.
- Telephone experience.
Nice To Haves
- 1 to 2 years of sales experience.
- Interpersonal skills to sell, negotiate, and close business with customers.
- Attention to detail when evaluating customer accounts and orders.
- Basic computer skills to assemble and process orders and information efficiently and in a timely manner.
- Effective communication and listening skills when answering customer calls and interacting with peers.
- Knowledge of products sold by the business unit.
Responsibilities
- Respond to sales calls, faxes, and emails.
- Generate and follow up on quotes for all products.
- Provide technical assistance to customers.
- Process sales orders.
- Enter return orders, credits, and debits when required.
- Enter scrap return orders as requested by distribution channels.
- Review product inventory and report concerns to purchasing or management.
- Resolve customer service issues.
- Continuously increase knowledge of company products, services, and procedures.
- Work in a team environment and communicate as required with all personnel.
- Travel as needed to meet company goals.
- Monitor competitor products and prices.
- Assist with quality-related duties where required.
- Meet TKMNA Employee Attributes/Competencies.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and disability coverage.
- Voluntary wellness programs.
- 401(k) or RRSP programs with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- Performance incentive compensation.
