Inside Sales Representative

SunSource • Tempe, AZ

13d

About The Position

Ryan Herco Flow Solutions, a SunSource company, is a distributor of fluid control and filtration systems, fluid handling products, micro-electronics, and general industrial supplies. The company serves customers in industries including electronic component and equipment manufacturing, chemicals, water and wastewater treatment, metal finishing, pollution control, and life sciences.

The Inside Sales Representative delivers customer service by handling incoming calls, resolving issues, entering orders, and following up. The role focuses on turning product inquiries into orders, recommending accessories or replacement items, preparing bids and quotations, documenting sales activities, and coordinating with Outside Sales to support customer accounts and sales and marketing plans. The representative also stays current on products, attends required training, and maintains the customer database.

Requirements

• At least 2 years of proven sales and/or customer service experience.
• Ability to address customer concerns, demonstrate empathy, and consistently move the customer toward commitment.
• Excellent people skills and ability to interact effectively and work productively with a wide range of people.
• Organized and detail-oriented.
• Fast learner with the ability to grasp new concepts.
• Persuasive, amiable, self-motivated, and goal-oriented.
• Excellent written and oral communication skills.
• Proficiency with Microsoft Office, including Word and Excel.
• Ability to type 40 words per minute.

Responsibilities

• Answer incoming customer calls, solve problems, enter orders, and complete follow-up procedures.
• Maximize customer contact by phone, convert product inquiries into orders, and suggest accessories or replacement items.
• Write bids and quotations when appropriate and perform follow-up procedures.
• Document customer contact and sales activities in the ACS system.
• Communicate with Outside Sales to support account management and customer service for new and existing customers.
• Support Outside Sales in implementing the sales and marketing plan.
• Keep current on Ryan Herco Flow Solutions products.
• Attend product and sales training meetings as required.
• Update and maintain the database.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed