Inside Sales Representative

Sunbelt Rentals, Inc.•Candiac, QC

10d•Onsite

About The Position

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry, offering a vast fleet of equipment from pumps to scaffolding to general construction tools. The company prides itself on investing in its workforce, offering competitive benefits and extensive on-the-job training. As a highly successful national company, Sunbelt Rentals is constantly looking for talented individuals to support its growth. The Inside Sales Representative (ISR) position is responsible for driving incremental sales revenue for assigned sales territories and supporting increased sales productivity of assigned Outside Sales Representatives (OSR). The ISR will achieve this by identifying new prospective customers, reactivating dormant accounts through various approaches like project database mining, phone contact, email, and web inquiry handling. This role also increases sales productivity by collaborating with OSRs and Branch teams to support customer-facing processes, including handling customer sales inquiries, assisting with sales quotations, and customer communications.

Requirements

Bachelor’s Degree or equivalent combination of education and experience
1-2 years’ business-to-business Inside Sales/Customer Service experience
Demonstrated ability to work in a fast-paced, team-oriented, customer-focused environment
Demonstrated success cold calling, reactivating dormant accounts, and in engaging prospects and customers
Outstanding listening and communication skills
Software literate and ability to learn new software quickly
Analytical capabilities to interpret data, generate reports, and understand full external and internal sales and customer service processes
Ability to ensure proper need assessments, planning, account qualification at all prospect levels

Responsibilities

Identify and call prospects in designated market areas to qualify and drive leads and explain products and services offered, including cold calling.
Deliver sales leads to the Outside Sales team.
Close sales leads directly when possible.
Demonstrate an added-value approach to customers by identifying appropriate solutions based on an understanding of their needs.
Contact dormant accounts in designated market areas to reintroduce and explain products and services offered.
Understand why dormant accounts became inactive.
Work with the Sales and Branch staff to develop a plan to generate new business from these accounts.
May assist OSR’s with customer quote requests, engineering requests, orders, contracts, billing disputes, and problem solving.
Handle sales inquiries and customer assistance requests.
Support customer retention strategies and plans.
Coordinate internally to expedite the sales process.
Keep management informed of all activity, including timely preparation of reports.
Promote internal and external customer service excellence.
Adhere to and uphold safety standards.
Work closely with Support, Management, Project Management team, Construction and Operations, and Business Development.
Other duties as assigned.