Inside Sales Representative

QXO • West Chester, PA

3d

About The Position

The Inside Sales Representative provides exceptional customer service and supports sales growth through product knowledge, quotations, order management, and customer relationship development. The role is a primary point of contact for contractors, builders, homeowners, and commercial customers, assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the representative ensures orders are completed accurately and efficiently while delivering an outstanding customer experience.

Requirements

• Previous front-line customer service and sales experience.
• Ability to effectively communicate and follow up with customers, vendors, team members, and management.
• Eagerness and ability to learn and retain substantial product information.

Nice To Haves

• Industry experience with construction or building materials.
• Spanish bilingual proficiency.

Responsibilities

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
• Plan and implement telemarketing and prospecting objectives.
• Coordinate order deliveries and pickups with operations teams.
• Provide support to the Outside Sales team.
• Adhere to customer financial services pricing guidelines and policies.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision insurance.
• Paid time off, company holidays, and parental leave.
• Paid training and certifications.
• Legal assistance and identity protection.
• Pet insurance.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed