Inside Sales Representative

Empower Brands • Phoenix, AZ

12d • Onsite

About The Position

The Inside Sales Representative generates new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. The role builds the sales pipeline by identifying prospective customers, engaging decision-makers, and scheduling qualified appointments for Outside Sales Representatives. Working with the regional sales team, the representative communicates JAN-PRO’s value proposition, maintains accurate prospect information, and meets established activity and appointment-setting goals. The position is based in the assigned regional office in Phoenix, Arizona, and reports to the Regional Director.

Requirements

• At least 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience.
• Demonstrated success with high-volume outbound calling and generating qualified sales appointments.
• Experience engaging business decision-makers, overcoming objections, and qualifying sales opportunities.
• Experience using CRM systems to document sales activities, manage follow-ups, and track performance.
• Ability to consistently meet established sales activity, appointment-setting, and performance expectations.
• Ability to work full-time from the assigned regional office.
• Strong outbound prospecting and cold-calling skills.
• Excellent verbal communication, active listening, persuasion, and objection-handling skills.
• Competitive, self-motivated, results-oriented approach and resilience in a high-rejection sales environment.
• Strong organizational and time-management skills for managing high-volume outreach and follow-up.
• Coachable and adaptable, with willingness to incorporate feedback and improve performance.
• Strong relationship-building and collaboration skills.
• Proficiency with CRM systems, Microsoft Office, and sales tracking tools.

Nice To Haves

• Experience selling or generating leads in commercial cleaning, janitorial services, facility management, or related B2B service industries.
• Experience supporting an outside sales team through lead qualification and appointment setting.
• Familiarity with commercial cleaning customer needs, service requirements, and buying decisions.
• Experience in a quota-driven sales environment with commission or performance-based incentives.

Responsibilities

• Conduct approximately 125–150 quality outbound prospecting calls daily to generate commercial cleaning opportunities.
• Research prospective businesses, identify decision-makers, and develop targeted outreach strategies in assigned markets.
• Communicate JAN-PRO’s commercial cleaning services and value proposition to prospective customers.
• Navigate gatekeepers, address objections, and identify customer needs through questioning and active listening.
• Follow up consistently with prospective customers to develop qualified opportunities.
• Qualify prospects based on business needs, service requirements, decision-making authority, and sales readiness.
• Schedule approximately 25 qualified sales appointments per month for Outside Sales Representatives.
• Coordinate with Outside Sales Representatives to provide accurate prospect information and effective appointment handoffs.
• Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness.
• Build professional relationships with prospective customers to support future sales opportunities.
• Meet established outbound activity, appointment-setting, and lead-generation objectives.
• Maintain timely and accurate CRM records, including prospect details, outreach activity, follow-up schedules, and appointments.
• Monitor performance metrics such as call volume, decision-maker conversations, appointments, attendance, and conversion rates.
• Work with sales leadership to improve outreach strategies, prospect engagement, and sales performance.
• Coordinate prospecting efforts with Outside Sales Representatives and regional leadership.
• Participate in sales training, coaching, and call reviews; apply feedback to improve communication, objection handling, and conversion effectiveness.
• Refine prospecting techniques, sales messaging, and follow-up strategies, and contribute to a collaborative, accountable sales environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed