Inside Sales Representative
Kronospan•Anniston, AL
About The Position
The Inside Sales Representative is the primary liaison among the assigned sales team, planning, logistics, and customers. The role gathers and records information in order entry and ERP systems, and works with customers and internal supply-chain groups to develop and implement service and cost optimization solutions. It also coordinates with transportation vendors to maintain reliable booking, transportation, and documentation flows; investigates quality and service complaints, identifies root causes, and formulates corrective actions; and learns and oversees customer portfolio habits.
Requirements
- Ability to manage multiple priorities and people simultaneously.
- Flexibility in handling continually changing priorities and demands.
- Demonstrated initiative and teamwork.
- Organizational and time-management skills.
- Professional demeanor and excellent written and oral communication skills.
- Excellent math skills.
- Strong customer orientation and ability to work as a team player.
- Commitment to company values.
- 3–5 years of supply-chain experience, such as inventory management, customer management, importing/exporting, or transportation.
- Ability to present ideas in a business-friendly and user-friendly manner.
- Bachelor’s degree or high school degree with equivalent experience.
- Advanced Microsoft Office skills, including Excel (with experience creating analytical reports), Word, Outlook, and PowerPoint.
- Experience working within an ERP system.
Responsibilities
- Proactively manage assigned accounts, including order fulfillment, order execution, and scheduling reviews.
- Understand customers’ product portfolios and communicate account activity to Sales to stimulate improvement.
- Coordinate with cross-functional teams to resolve service challenges and implement solutions.
- Maintain relationships with customer purchasing, scheduling, planning, forecasting, and logistics departments.
- Communicate professionally with customers, obtain their feedback, and promptly share service failures or concerns with the company.
- Review daily production schedules, anticipate changes in order status, and proactively communicate issues to customers.
- Liaise with Sales and Finance regarding credit-blocked deliveries.
- Solicit sales of new or additional products.
- Develop and manage account relationships and provide customer service support.
- Prepare accurate quotations according to bid specifications and configurations.
- Keep CRM records current, including customer information, sales stages, contacts, appointments, and complaints.
- Understand customer processes, needs, and supply-and-demand requirements to anticipate and satisfy customer needs.
- Support marketing efforts and educate customers on products.
- Maintain knowledge of products, services, target industries, customers, trends, and competitors.
- Monitor governmental regulations related to product offerings and communicate relevant information to sales management.
- Prepare organized, accurate written reports for senior management to support business decisions.
Benefits
- Domestic and international growth opportunities.
- Diverse and inclusive work environment with colleagues from around the world.
- Competitive benefits program, including affordable medical, dental, and vision plans.
- Company-paid life insurance and short- and long-term disability plans.
- Supplemental life, critical illness, and accident plans for employees and their families.
- 401(k) retirement plan with company match.
- Paid time off, including a generous paid vacation plan and holidays after 90 days.
- “Life of Career” training opportunities through KronoAcademy, globally or locally.
- Uniform and reimbursement for safety boots and prescription safety glasses, plus company-provided tools.
