Inside Sales Representative
About The Position
R.P. Lumber is hiring an Inside Sales Representative for its lumberyard showroom in Morton, Illinois. This on-site role helps contractors and homeowners select building materials, prepares accurate quotes and orders, and keeps the sales floor and assigned merchandising areas ready. The representative reports to the Retail Manager and sells in person, by phone, and by email, while also operating the register and supporting merchandising and special orders. The role covers customer service and sales, order entry and follow-up, register operations, assigned credit and return research, special-order assistance, merchandising, inventory movement, and store safety. Other showroom tasks may include mixing paint, cutting keys, or cutting glass or Plexiglas where those products are sold. The position requires a flexible retail schedule, including weekends and holidays, and work in the showroom, warehouse, and outdoors in changing weather.
Requirements
- High school diploma or GED.
- Clear communication skills and the ability to listen to customers and contractors.
- Comfort with computers and math, and the ability to work in an organized and accurate manner.
- Ability to learn BisTrack, Microsoft Word and Excel, and related software.
- Valid driver's license and an acceptable driving record.
- Ability to work a flexible retail schedule, including weekends and holidays.
- Ability to perform essential physical functions with or without reasonable accommodation, including standing and walking most of the day; using hands and arms; talking and listening; bending, stooping, kneeling, and crouching; working in the showroom, warehouse, and outdoors in changing weather; frequently lifting or moving 10 to 25 pounds; and occasionally lifting or moving 50 to 100 pounds.
Nice To Haves
- Prior sales experience.
- Knowledge of building materials, construction, or related equipment.
- About one year of related work experience.
- Intermediate skill in BisTrack, Word, Excel, or similar systems.
Responsibilities
- Help customers and contractors with product selection, pricing, quotes, orders, deliveries, and installations.
- Follow up on orders, resolve service issues, and involve the Retail or General Manager when needed.
- Build relationships with walk-in and contractor customers.
- Support Outside Sales with order questions, product information, and pricing.
- Learn estimating and material takeoffs for construction projects and grow product knowledge across residential, rural, industrial, and commercial building materials.
- Enter orders, pricing, and related data in BisTrack to maintain accurate invoices, work orders, and tickets.
- Operate and balance the cash register.
- Research credits, returns, and past-due accounts as assigned.
- Assist with special orders by using supplier catalogs to check pricing, colors, sizes, and availability.
- Work with the credit department on applications and collections when asked.
- Stock, face, straighten, price, and clean assigned merchandising areas.
- Move merchandise for customer pickup or delivery.
- Help prevent shrinkage, shoplifting, and internal theft.
- Follow store safety practices and attend required safety meetings.
- Perform other assigned showroom duties, which may include mixing paint, cutting keys, or cutting glass or Plexiglas where those products are sold.
Benefits
- Medical, dental, and vision insurance.
- Term life and short-term disability insurance.
- Employer-paid basic life insurance.
- Profit sharing and 401(k).
- Paid time off and paid holidays.
- Employee merchandise discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
