Inside Sales Representative

US LBM•Lancaster, SC

13d

About The Position

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. The position provides quotes and product dimension information in person and over the phone. It responds to customer inquiries, generates sales through telephone calls, processes orders and related paperwork, coordinates special products and project schedules, and supports pricing, inventory, and customer issue resolution. The representative develops professional customer relationships and complies with company policies, workplace safety commitments, and assigned training requirements.

Requirements

High school diploma or GED required.
1–3 years of experience in the building material industry with basic knowledge of product and application required.
Ability to operate a computer, calculator, and cash register.
Knowledge of building supplies, applications, related equipment, and/or the construction industry.
Good interpersonal and customer relations skills.
Excellent oral and written communication skills.
Familiarity with inventory and inventory control.
Ability to walk throughout yards, plants, and offices.

Nice To Haves

1–3 years of inside sales experience preferred.

Responsibilities

Respond to customer inquiries about product selection, order placement, prices and quotations, complaints, and delivery and installation schedules.
Initiate telephone calls to customers to generate sales.
Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
Coordinate the purchase and delivery of special products.
Obtain information about pricing, specifications, uses, and product availability.
Manage project schedules by coordinating with outside sales representatives, jobsites, and assigned customers.
Maintain stock levels on the sales floor and in the stockroom.
Research credits, returns, and late payments as needed.
Check on back orders and resolve outstanding issues; solve billing problems and compile data for closing.
Handle special orders and advanced pricing; assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Perform other duties as assigned.
Comply with all policies and standards, adhere to the company’s workplace safety commitment, and participate in and complete assigned trainings.