Inside Sales Representative
About The Position
The Inside Sales Representative provides exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. The role is a primary point of contact for contractors, builders, homeowners, and commercial customers, helping with product selection, pricing, order processing, and project support. The representative works closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams to ensure customer orders are completed accurately and efficiently while delivering an outstanding customer experience.
Requirements
- Previous front-line customer service and sales experience.
- Ability to effectively communicate and follow up with customers, vendors, team members, and management.
- Eagerness and ability to learn and retain extensive product information.
Nice To Haves
- Industry experience in construction or building materials.
- Spanish bilingual proficiency.
Responsibilities
- Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
- Plan and implement telemarketing and prospecting objectives.
- Coordinate order delivery and pickup with operations teams.
- Provide support to the Outside Sales team.
- Adhere to pricing guidelines and customer financial services policies.
Benefits
- 401(k) with employer match.
- Medical, dental, and vision insurance.
- PTO, company holidays, and parental leave.
- Paid training and certifications.
- Legal assistance and identity protection.
- Pet insurance.
- Employee assistance program (EAP).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
