Inside Sales Representative

TRIAD TECHNOLOGIES LLC•Brecksville, OH

7d•Onsite

About The Position

The Inside Sales Representative (ISR) is an early member of Triad’s newly established Inside Sales function, which is intended to expand customer coverage, drive proactive outreach, accelerate quote follow-up, and support growth across Triad’s diversified product portfolio. The ISR contributes to both sales execution and the development of team processes, operating rhythms, and customer engagement standards. The role focuses on generating new conversations, re-engaging dormant accounts, identifying cross-selling opportunities, and building a pipeline that supports branches, field sales, and engineered solutions teams. It offers exposure to sales, operations, and engineering, with a foundation for potential long-term growth within industrial distribution, automation, and technical sales. This is a full-time position based in Brecksville, Ohio, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

Strong phone presence and clear verbal and written communication skills.
Ability to build rapport quickly, ask effective discovery questions, and position Triad as a strategic partner.
Service-oriented mindset and ability to uncover needs and recommend appropriate solutions.
Comfort handling objections and guiding customers through concerns to keep conversations progressing.
Strong organizational skills, including the ability to manage multiple accounts, prioritize effectively, and maintain momentum.
Proficiency in CRM systems, email platforms, and Microsoft Office, including Outlook and Excel.
Self-motivated and results-driven, with willingness to learn, accept feedback, and continuously improve.
Ability to thrive in a collaborative, fast-paced environment and contribute to team knowledge sharing and best practices.

Responsibilities

Complete 50 or more outbound calls daily to small and mid-sized customers to uncover needs, recommend relevant products, and re-engage accounts that have not purchased recently.
Build trust and rapport with assigned accounts by understanding buying patterns, equipment requirements, and service expectations.
Re-engage dormant or low-activity customers with tailored outreach and product recommendations.
Identify underutilized product categories and missed opportunities within assigned accounts.
Recommend products and solutions that expand customer spending across Triad’s portfolio.
Manage a defined portfolio of accounts and remain accountable for activity, engagement, and incremental revenue targets.
Partner with inside and field sales teams to transition larger or more complex opportunities.
Document outreach, insights, and opportunities accurately and consistently in the CRM.
Use sales enablement tools to organize activities, track follow-ups, and improve productivity.
Maintain disciplined call planning, pipeline management, and time management.
Perform other duties as assigned.