Inside Sales Representative
About The Position
Expo Home Improvement is hiring Inside Sales Representatives for its next training class. This is an in-office position at the company’s Farmers Branch, Texas headquarters and requires availability to work at least one weekend day each week. The representative is a first point of contact for many customers, engaging with potential customers, handling inbound and outbound calls, and scheduling appointments for the sales team. Success requires strong communication, objection-handling skills, and a results-driven mindset. The role involves contacting warm leads (no cold calling), responding to existing customers and interested homeowners, explaining Expo Home Improvement services, qualifying projects, and scheduling free in-home estimates. Representatives follow sales scripts and consultative techniques, maintain professionalism and energy throughout calls, and work toward appointment-setting goals. The work takes place in a professional office environment and involves extended periods sitting at a desk, viewing a computer screen, and using computers, data platforms, and communication tools. The role includes frequent coordination across departments and managing multiple priorities in a fast-paced sales environment. Employees must be comfortable handling confidential information. Expo Home Improvement is an equal opportunity employer and complies with the ADA, providing reasonable accommodations to qualified individuals with disabilities.
Requirements
- Excellent verbal communication and persuasive sales skills.
- Ability to work independently and as part of a team in a fast-paced, target-driven environment.
- Ability to handle objections confidently and guide potential customers through the process.
- Strong organizational skills and attention to detail.
- Highly motivated and goal-oriented, with the ability to work in a fast-paced environment.
- Computer proficiency and touch-typing skills.
- Full-time availability, including evenings and weekends; availability to work at least one weekend day each week.
- At least 1 year of experience in sales, telemarketing, or call center environments.
Nice To Haves
- Experience in home improvement or a related industry.
- Proficiency in CRM systems and call-tracking software.
Responsibilities
- Make outbound calls to warm leads and answer inbound calls from existing customers and interested homeowners.
- Explain the value, benefits, and process of Expo Home Improvement services.
- Qualify potential projects, answer questions, and schedule free in-home estimates.
- Follow up with interested leads who have not yet scheduled to maximize appointments.
- Actively listen and use sales and consultative techniques to overcome objections and secure appointments.
- Maintain high energy, focus, and professionalism throughout each call.
- Follow sales scripts, call flows, and best practices to ensure consistent performance.
- Create a positive, trust-based customer experience that reflects Expo’s brand and values.
- Meet or exceed daily and weekly appointment-setting goals.
- Coordinate with other departments as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
