Inside Sales Representative

REXEL • Sandusky, OH

13d • Onsite

About The Position

Rexel USA is seeking an Inside Sales Representative to join its team in Sandusky, Ohio. The role conducts proactive telephone and email sales and marketing to increase profitable sales. It involves building and maintaining customer relationships, processing quotes and orders, developing product and application knowledge, and pursuing organic growth within the existing customer base, as well as prospecting for new accounts.

Requirements

• At least 2 years of customer service, sales, or electrical distribution experience.
• High school diploma or GED.
• Ability to handle basic or intermediate issues and problems.
• Basic or intermediate product and application knowledge.
• Ability to maintain a positive, friendly, and helpful attitude with customers and respond sensitively to their needs.
• Customer orientation and motivation, with excellent communication, presentation, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent negotiation and interpersonal skills, and the ability to influence decisions.
• High self-motivation.
• Familiarity with Microsoft Office and relevant ERP systems and customer relationship management tools.
• Ability to work overtime as needed.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
• Assist outside sales personnel by processing priority transactions.
• Use company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and grow sales among new and existing customers.
• Prospect for new accounts within an assigned geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and resolve customer issues promptly using root-cause analysis.
• Process product quotations and proposals, and follow up throughout the customer's purchasing cycle.
• Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
• Participate in product meetings, product and process seminars, and product training to maintain and improve personal and product knowledge.
• Pursue product application knowledge through personal knowledge, internal specialists and resources, vendor representatives, and other sources.
• When required, perform other branch functions, including counter sales; preparing and filling orders; receiving, stocking, staging, and shipping material; and maintaining branch equipment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) with employer match
• Paid vacation and sick time
• Paid company holidays and flexible personal days
• Tuition reimbursement
• Health and wellness programs
• Flexible spending accounts
• HSA accounts
• Commuter transit benefits
• Optional pet insurance, legal assistance, critical illness insurance, and home and auto insurance
• Employee discount programs
• Professional training and development programs
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED