Inside Sales Representative

Great Day Improvements: A Family of Brands • Bedford Heights, OH

2d • Onsite

About The Position

Universal Windows Direct is hiring a full-time, on-site Inside Sales Representative in Cleveland, Ohio. The role is focused on providing a positive customer experience, helping homeowners find solutions for home improvement needs, following up with interested prospects, and setting appointments and generating referrals for the Outside Sales team. Leads are provided and are homeowners who have already expressed interest in a home improvement project; cold calling is not required. Compensation includes an hourly base and uncapped commission. The schedule includes three chosen weekdays, Monday through Friday, from 1:00 p.m. to 9:00 p.m., Saturday from 9:00 a.m. to 5:00 p.m., and Sunday from 11:00 a.m. to 5:00 p.m. Overtime opportunities are available.

Requirements

• B2C, B2B, or customer service experience.
• 1–2 years of inbound/outbound calling experience.
• Good organizational skills and the ability to multitask.
• Excellent phone etiquette.
• Strong listening and conversational skills.
• Ability to set and achieve goals.
• Availability for the stated weekday and weekend schedule.

Responsibilities

• Provide an excellent first impression to every customer.
• Offer helpful solutions to customers’ home improvement needs.
• Drive new business through inbound and outbound follow-ups.
• Set appointments and generate referrals for the Outside Sales team.

Benefits

• Medical, dental, and vision insurance with plan options.
• Basic and voluntary life and AD&D insurance for employees and family.
• 401(k) retirement plan with company match.
• Paid time off for vacation, personal, and sick days.
• Uncapped commission and earning potential.
• Overtime opportunities.
• Exceptional training, including an exclusive sales process.
• Career growth and advancement opportunities.
• Personal and group coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed