Inside Sales Representative

US LBM • Biddeford, ME

19d • $26 - $28

About The Position

Founded in 1866, Deering Lumber operates three locations in Maine and supplies building materials to customers across southern and coastal Maine and along the New Hampshire Seacoast. The Inside Sales Representative assists with sales to new and existing customers and provides product support to outside sales representatives. The role provides quotes and product dimension information in person and over the phone.

The representative responds to customer inquiries, processes orders and related paperwork, coordinates special-product purchasing and delivery, and manages project schedules with outside sales, jobsites, and assigned customers. The position also maintains stock, researches credits and returns, addresses back orders and billing issues, handles special orders and pricing, develops customer relationships, and resolves jobsite and customer problems.

Requirements

• High school diploma or GED.
• 1–3 years of experience in the building material industry with basic knowledge of products and applications.
• Ability to operate a computer, calculator, and cash register.
• Knowledge of building supplies, applications, related equipment, and/or the construction industry.
• Good interpersonal and customer relations skills, with excellent oral and written communication skills.
• Familiarity with inventory and inventory control.
• Ability to walk throughout yards, plants, and offices.

Nice To Haves

• 1–3 years of inside sales experience.

Responsibilities

• Respond to customer inquiries about product selection, order placement, prices and quotations, complaints, and delivery and installation scheduling.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; file paperwork accordingly.
• Coordinate the purchase and delivery of special products and obtain information about pricing, specifications, uses, and availability.
• Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to the company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Benefits

• Medical insurance, starting the first of the month after 30 days.
• Dental insurance, starting the first of the month after 30 days.
• Vision insurance, starting the first of the month after 30 days.
• 401(k) with company match.
• Paid time off.
• Closed holidays.
• Employee discounts.
• Company cookouts.
• Continuing education programs.
• Paid training.
• Promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED