Inside Sales Representative (End User Sales)

Wesco•Omaha, NE

About The Position

As an Inside Sales Representative (End User Sales), you will work with existing customers to increase sales of the Company’s products and services. You will obtain, create, and upsell orders while supporting customer satisfaction and adding value to the buying experience. The role emphasizes proactive selling to generate additional business and grow existing accounts, in collaboration with outside sales colleagues to meet goals. The position includes the opportunity to earn commission in addition to base salary, with earnings tied to individual sales performance.

Requirements

High school degree or equivalent required.
Knowledge and experience in sales and sales administration; the role requires 2–4 years of experience.
Familiarity with Microsoft Office and ability to perform basic computer skills.
Ability to perform multiple tasks simultaneously.
Ability to work in a team environment.
Clear verbal and written communication skills.
Attention to detail.
Ability to prospect and market concepts to existing and potentially new accounts.
Ability to take action and solve problems that may be difficult but are not typically complex.
Ability to identify and define problems and possible solutions independently, choosing among existing solutions.
Ability to work independently with general supervision.
Ability to travel 0%–25%.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Obtain orders through email and telephone calls; verify and enter items, transfer orders to fulfillment, and explain stock-outs and expected delivery dates.
Increase orders by suggesting related items, explaining product features, and reviewing customers’ buying histories.
Own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.
Identify opportunities for continuous process improvement.
Prepare, generate, and follow up on verbal or written quotations to secure orders or determine reasons orders were lost.
Review open customer order reports and act on open items, including items at risk of missing promised delivery dates.
Maintain the distribution system backorder report and associated customer expediting reports, notices, and customer notifications.
Report industry trends, competitive pricing, and customer feedback to management.
Collaborate with outside sales to help ensure goals are met.