Inside Sales Representative
About The Position
REIC Rentals is seeking a customer- and safety-focused, proactive, and highly organized Inside Sales Representative to support its sales, operations, and office teams. The role helps ensure customer interactions, rental contracts, billing, and related operational processes are handled smoothly and professionally. The representative works with customers, sales and operations colleagues, and Finance in a fast-paced equipment rental environment, resolving questions, maintaining accurate records, and supporting administrative and financial activities. REIC Rentals (formerly Midway Rentals) provides specialty equipment rental solutions across North America and operates more than 55 locations. The company describes itself as growing, expanding its reach and technology, and pursuing efficient, sustainable, and customized solutions. The role requires a high school diploma or GED and at least two years of customer service and administrative experience. Experience in rental services, heavy equipment, or construction is ideal. Post-secondary education and technical certifications are preferred or considered a plus. A pre-employment drug screening, including THC and other drugs, and a full background check are required for newly hired employees.
Requirements
- High school diploma or GED.
- At least 2 years of customer service and administrative experience; experience in rental services, heavy equipment, or construction is ideal.
- Professional demeanor and strong customer service and interpersonal skills.
- Familiarity with heavy equipment and experience working with construction companies and/or contractors.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook, and ability to learn new systems quickly.
- Ability to multitask, prioritize, meet deadlines, and follow through consistently.
- Excellent written and verbal communication skills.
- Strong attention to detail, organization, and a proactive work style.
- Ability to work independently with minimal supervision and collaboratively with a team.
Nice To Haves
- Post-secondary education.
- Technical certification, associate's degree, or bachelor's degree.
- Experience with ERP systems.
- Experience in rental services, heavy equipment, or construction.
Responsibilities
- Handle customer calls and emails about rental contracts, inquiries, billing questions, discrepancies, and requests; research issues and help resolve them accurately.
- Coordinate rental billing activities and collaborate with sales and operations to address billing needs or issues.
- Work with customer accounts payable teams to ensure invoices are distributed properly, including entering invoice details into customer portals when needed.
- Maintain complete, organized, and compliant internal files for rental contracts and billable documents.
- Enter billing-related paperwork accurately and on time.
- Follow up with customers about invoice payments, review customer accounts monthly, and provide account statements as needed.
- Partner with sales and operations teams to provide accurate rental and customer data.
- Support Finance with preparation for internal and external audits.
- Use RentalMan ERP and other systems to create and manage rental contracts, invoices, and customer payment records.
- Perform administrative and data-entry tasks and generate reports as assigned.
- Contribute to ongoing and special projects independently and as part of a team.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with company match
- Paid life insurance
- Generous paid time off
- Company-paid holidays
- Ongoing training, mentorship, and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
