Inside Sales Rep Downtown Sarasota!

Waste Pro USA•Sarasota, FL

21d•Onsite

About The Position

The Inside Sales Representative supports the short- and long-term growth of Alpha Dumpster by providing telephone-based customer service and sales support. The role handles inbound and outbound customer interactions, recommends and sells services, establishes customer accounts, processes orders and payments, and helps retain customers through responsive service and alternatives to cancellation. The representative follows up on deliveries, resolves customer concerns by coordinating with relevant departments, and uses Alpha Dumpster’s proprietary systems to complete work. The position is based in an office setting.

Requirements

Two years of progressive sales experience is preferred.
Demonstrated ability to use consultative and solutions-based selling skills.
Computer skills and proficiency in Microsoft Outlook, Word, and Excel.
Highly motivated self-starter who is also a team player.
Strong written and oral communication, organization, interpersonal, listening, presentation, and problem-solving skills.
Ability to handle a high volume of calls professionally and efficiently.
Ability to multitask.
Ability to react well under pressure, treat others with respect, and accept feedback.
Organized and able to eliminate sales obstacles creatively and adaptively.

Nice To Haves

Proven sales history.
Salesforce experience.

Responsibilities

Respond to inbound calls and emails from construction customers requesting service, convert inquiries into sales, record sales transaction details, and submit reports to the Sales Manager.
Make outbound calls to current and prospective customers, explain products and services, and initiate sales.
Enter sales orders, accept payments, and apply payments to the appropriate customer accounts.
Determine customer needs and recommend suitable products and solutions; promote products and services for cross-selling and upselling.
Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
Follow up on deliveries to confirm containers arrived as scheduled.
Advocate for customers by solving problems on their behalf and engaging the appropriate departments and people.
Use proprietary systems, including Salesforce, Zendesk, and Tower, to perform job duties.
Communicate effectively with potential customers by phone and in writing.
Support customer retention by providing high-level customer service and offering alternatives when customers request cancellation.
Attend and participate in assigned corporation-sponsored training courses.
Keep up to date on current technology used by Alpha Dumpster, as appropriate to the job.
Perform additional duties assigned by the Supervisor.