Inside Sales Representative

FERGUSON•Newport News, VA

20d•$19 - $30

About The Position

Ferguson is hiring an Inside Sales Representative to support customers, solve problems, and learn the business. The position supports Sales associates by helping customers determine appropriate products and solutions, providing personalized service, preparing quotations and accurate sales orders, coordinating deliveries, and responding to sales calls and customer questions. The role may be performed remotely within the United States or in a hybrid arrangement in Newport News, Virginia, in accordance with company policy. The schedule is Monday through Friday, 11 a.m. to 8 p.m. Eastern Time.

Requirements

Demonstrate strong sales skills, including the ability to upsell.
Respond quickly to customer needs and make decisions in a timely manner.
React well in a fast-paced environment and follow through on commitments.
Have general digital literacy, including Microsoft Office.
Be able to quickly learn product knowledge and processes.

Nice To Haves

0–3 years of sales and/or customer service experience is preferred.
Experience in plumbing, HVAC, or other trades.
A highly motivated, customer-service-oriented approach and the ability to build relationships.

Responsibilities

Work with Sales associates to support customer needs by determining the best products and solutions.
Provide personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information and address and resolve customer concerns or questions.
Effectively use the customer relationship management (CRM) system and phone system.