Inside Sales Representative

CENTRAL NATIONAL GOTTESMAN INC • Latham, NY

42d • $55,000 - $65,000 • Onsite

About The Position

The Inside Sales Representative supports the sales process by delivering customer service, managing customer accounts, processing orders and quotes, and identifying opportunities to drive sales growth. The role is a key point of contact for customers and works closely with outside sales, purchasing, warehouse, and logistics teams to support accurate order processing and timely fulfillment. This is an expansion position supporting the addition of two new pricing representatives.

Requirements

• High school diploma required.
• At least 2 years of experience in inside sales, customer service, or account support.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Customer-focused mindset.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Sales orientation and ability to identify growth opportunities.
• Strong follow-up and time management skills.
• Excellent communication and relationship-building skills.
• Ability to maintain accuracy while managing multiple priorities.

Nice To Haves

• Associate’s or Bachelor’s degree.
• Prior experience in the packaging and paper industry.
• Willingness to cross-train a candidate with packaging experience in the paper side of the business.
• Experience with ERP or order-entry systems.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Process customer orders, quotes, and inquiries accurately and efficiently.
• Support outside sales representatives with account management and follow-up.
• Build and maintain customer relationships to support retention and growth.
• Identify opportunities to upsell and cross-sell products.
• Resolve customer issues involving order discrepancies, pricing, and delivery concerns.
• Coordinate with purchasing, warehouse, and logistics teams to support timely fulfillment.
• Monitor inventory availability and communicate lead times to customers.
• Maintain accurate customer and order information in company systems.
• Track and follow up on open orders, backorders, and quotes.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED