Inside Sales Representative

REXEL•El Dorado, AR

21d

About The Position

Rexel USA is seeking an Inside Sales Representative for its team in El Dorado, Arkansas. The role proactively drives inside sales and marketing by telephone and email to increase profitable sales. The representative establishes and maintains customer relationships, processes quotes and orders, develops product and application knowledge, and seeks additional growth from existing customers as well as new accounts. Employee level and pay depend on experience, knowledge, and capabilities. The position manages a defined customer base and territory, supports outside sales personnel, and helps customers identify suitable products and resolve issues. It also involves gathering market information, participating in product and process training, and potentially assisting with other branch functions such as counter sales, order fulfillment, receiving, stocking, staging, shipping, and maintaining branch equipment.

Requirements

At least 2 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle basic to intermediate issues and problems.
Basic to intermediate product and application knowledge.
Ability to maintain a positive, friendly, and helpful attitude with customers and respond sensitively to their needs.
Customer-oriented and motivated, with strong communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Strong negotiation and interpersonal skills, with the ability to influence and drive decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and customer relationship management (CRM) tools.
Ability to work overtime as needed.

Responsibilities

Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products when appropriate.
Assist outside sales personnel by processing priority transactions.
Use company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase sales to new and existing customers.
Prospect for new accounts within an assigned geographical territory.
Manage a defined customer base and establish and maintain customer relationships.
Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and promptly resolve customer issues using root-cause analysis.
Process product quotations and proposals, and follow up throughout the customer's purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and product training to maintain and enhance personal and product knowledge.
Pursue product application knowledge using personal knowledge, internal specialists and resources, vendor representatives, and other available sources.
Perform other branch functions when required, which may include counter sales, preparing and filling orders, receiving, stocking, staging, shipping material, and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) with employer match
Paid vacation and sick time
Paid company holidays and flexible personal days
Tuition reimbursement
Health and wellness programs
Flexible spending accounts
Health savings accounts
Commuter transit benefits
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance
Employee discount programs
Professional training and development programs
Career advancement opportunities