Inside Sales Representative

QXO • Leesburg, FL

2d

About The Position

The Inside Sales Representative provides exceptional customer service and supports sales growth through product knowledge, quotations, order management, and customer relationship development. The role is a primary point of contact for contractors, builders, homeowners, and commercial customers, assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the representative helps ensure orders are completed accurately and efficiently while delivering an outstanding customer experience.

This is a full-time, Monday–Friday position. The schedule is 7 a.m. until work is done, around 4 p.m., with flexibility to accommodate overtime and weekends based on business needs.

Requirements

• Previous front-line customer service and sales experience.
• Experience with order processing, cancellations, and price adjustments, among other related tasks.
• Experience handling phones, emails, scheduling, operations, and routing.
• Ability to effectively communicate and follow up with customers, vendors, team members, and management.
• Eagerness and ability to learn and retain substantial product information.
• Computer proficiency, including Microsoft Office.

Nice To Haves

• Industry experience with construction or building materials.
• Spanish bilingual proficiency.

Responsibilities

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
• Plan and implement telemarketing and prospecting objectives.
• Coordinate delivery and pickup of orders with operations teams.
• Provide support to the Outside Sales team.
• Adhere to pricing guidelines and customer financial services policies.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision insurance.
• PTO, company holidays, and parental leave.
• Paid training and certifications.
• Legal assistance and identity protection.
• Pet insurance.
• Employee assistance program (EAP).
• Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed