Inside Sales Representative

Auctane • Austin, TX

6d • Hybrid

About The Position

The Inside Sales Representative helps drive adoption of ShipStation for e-commerce shipping processing and automation. The role communicates with prospective users, assists merchants throughout the trial process, demonstrates ShipStation’s value, understands customer business objectives, and helps convert trial users into subscribers. Representatives make a high volume of calls to interested merchants, become product experts, and advocate for customers’ needs and future product enhancements.

The position works with Sales, Marketing, Support, and other teams. Inside Sales Representatives conduct demonstrations and manage opportunities in their sales pipelines. This is a hybrid position based in Austin, Texas, with Austin team members working in the office Tuesdays, Wednesdays, and Thursdays. The role reports to the Inside Sales Manager.

Requirements

• At least 1–2 years of SaaS sales experience as an inside sales representative.
• A track record of exceeding sales goals.
• Tenacity to make a high volume of calls to warm leads.
• Excellent telephone manner and personal demeanor.
• Ability to work cooperatively with other sales representatives as part of a team.
• Effective listening and presentation skills.
• Strong organizational, written, and oral communication skills.
• Ability to describe products and match their advantages to customer needs.

Nice To Haves

• Bachelor’s degree in Business or a related field of study.
• Industry experience in e-commerce, transportation, and/or logistics.
• Experience with Salesforce and Salesloft.

Responsibilities

• Assess new trial merchants’ needs, interests, pain points, and fit for ShipStation.
• Close deals by overcoming objections and persuading customers to become long-term customers.
• Develop a deep understanding of ShipStation’s product and features and communicate its features, benefits, and unique selling points.
• Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
• Collaborate with peers and departments such as Marketing, Support, and Product Development to maintain a competitive advantage and improve performance.
• Keep detailed records of sales activities and performance metrics, and provide the Inside Sales Manager with regular reports on results, trends, and opportunities.
• Use sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.
• Conduct product demonstrations and manage opportunities in the sales pipeline.

Benefits

• Flex Time Off policy.
• 12 paid holidays for U.S. employees.
• 401(k) employer matching program.
• Annual merit reviews.
• Company events and team-building events.
• Office with free drinks and snacks.
• Weekly catered office lunches.
• Medical, dental, and vision plan options.
• On-site fitness center with Tonal Mirrors, Pelotons, and free weights.
• Employee Assistance Program with up to 8 free mental health sessions.
• Gym discounts.
• Education reimbursement.
• Employee Referral Program.
• Inclusive, casual, and upbeat work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed