INSIDE SALES REP

Tampa Bay Steel LLC•Tampa, FL

About The Position

Qualifying and generating sales within established territories, with a focus on exceeding customer expectations. This role involves interacting with customers via phone, email, or in person to quote prices, material availability, and delivery times, and to obtain orders for steel products. The representative will develop and implement systems for customer follow-up to generate sales, demonstrate the ability to complete sales forms, determine selling prices, estimate charges for services, and prepare orders for delivery. Negotiation and decision-making regarding outside services such as machining, forming, galvanizing, and drilling are also key functions. The role requires developing an understanding of the purchase order system, building business relationships and integrity with customers to maintain or increase sales levels, and soliciting new accounts. Handling customer complaints regarding billing, pricing, service, quality, and charges, and working with various departments to resolve issues in a timely manner is essential. The representative will also institute paperwork for product returns and credits as necessary. Developing and utilizing knowledge of market conditions, competitor methods, service advantages, and credit policies to maximize company profitability is crucial. Collaboration with the sales manager and sales staff on strategies for key and target accounts, and maintaining a comprehensive understanding of company products, procedures, processing, equipment, and estimating techniques are also required. Coordination of special customer needs with purchasing, production, and credit departments is part of the role. Adherence to the Quality Policy and training in all relevant Quality procedures are mandatory.

Requirements

Associates degree from an accredited college or university preferred; at least three years of related experience and/or training; or equivalent combination of education and experience (in metals industry, or a closely related industry).
Excellent understanding of the organization’s goals and objectives.
Employee must demonstrate basic ability to read and understand blue prints and detail drawings to discuss and understand needs of customers.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Excellent computer skills
Ability to present ideas in business-friendly and user-friendly language.
Proven analytical, evaluative and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Extensive experience working in a team-oriented, collaborative environment.

Responsibilities

Talk with customers by phone, email, or in person.
Quote prices, material availability and delivery.
Obtain orders for stock and processed steel.
Develop and implement system to efficiently follow-up with customers via phone, email, or in person to generate sales.
Demonstrates ability to complete sales forms, determine selling price, estimate charges for services offered and prepares order for delivery as needed.
Negotiate and make decisions on outside services such as machining, forming, galvanizing, and drilling, etc.
Develop understanding of purchase order system.
Develops business relationships and sense of integrity with customers to maintain or increase level of sales.
Solicits and develops new accounts.
Handles and responds to customer complaints regarding billing, pricing, service, quality and charges for services.
Works with production, credit, administration and transportation to resolve situations in a timely and efficient manner.
Institutes paperwork for product returns and credit as necessary.
Develop and utilize a knowledge of market conditions, competitor methods, service advantages and credit policies to maximize the profitability of the company.
Work with sales manager and sales staff to plan and implement strategies for key and target accounts.
Have and maintain a complete and up to date understanding of company products, procedures, processing, equipment and estimating techniques.
Work with and coordinate special customer needs with purchasing department, production and credit as directed or needed.
Adhere to the Quality Policy at all times.
Must be trained in all Quality procedures relating to specific job assignment