Inside Sales Representative

Crane Engineering Sales LLC • Canton Township, MI

33d

About The Position

Professional Pump, a Crane Engineering Company located in Michigan, is hiring an Inside Sales Representative due to tremendous growth. The role provides customers with product and service information and helps resolve technical issues. The representative supports sales staff and customers by answering questions, recommending equipment, parts, instrumentation, and service options, and providing ongoing support after sales or contract signings.

The position also involves communicating sales and marketing transaction details to internal staff, preparing quotes and sales documentation, coordinating product delivery and installation, monitoring market and competitor activity, and helping negotiate contract and payment details. The company describes a culture focused on customer success, innovation, teamwork, and creating positive customer experiences.

Requirements

• High school diploma or equivalent.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to interact professionally over the phone, with a focus on customer service and increasing sales.
• Ability to multitask in a fast-paced environment.
• Ability to work well under pressure.
• Strong customer service and time management skills.
• Strong written and verbal communication skills.

Nice To Haves

• Associate’s degree in a related field.

Responsibilities

• Communicate pertinent details of sales and marketing transactions to internal staff.
• Support sales staff in obtaining business.
• Assist customers and internal staff with alternative equipment, parts, instrumentation, and service options.
• Answer customer questions about products, prices, availability, uses, and credit terms.
• Contact current and prospective customers to explain product features and solicit orders.
• Estimate prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Arrange and direct delivery and installation of products and equipment.
• Monitor market conditions, product innovations, and competitors’ products, prices, and sales.
• Negotiate contract and payment details with assistance, and prepare sales contracts and purchase orders.
• Include relevant peripheral quotes for equipment, parts, instrumentation, and services.
• Provide technical information to help select equipment, parts, or services that meet customer needs.
• Control incoming orders and repeated part numbers.

Benefits

• Competitive compensation and benefits structure.
• Generous paid time off program.
• Comprehensive health insurance coverage.
• 401(k) with generous company match.
• Continuous learning through the Crane University talent learning management system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED