Inside Sales Representative

Margaritaville at Sea • Orlando, FL

128d • Onsite

About The Position

The Inside Sales Representative generates new business opportunities, builds and maintains customer relationships, and drives revenue growth through phone, email, and virtual communications. The role identifies customer needs, presents products and services, provides solutions, and guides prospects through the sales process. It maintains accurate records, follows up on leads, and collaborates with internal teams to achieve sales targets while delivering excellent customer service and supporting customer satisfaction.

The position is part-time, based in person at the Orlando office, and requires periodic travel, including time aboard company cruise ships. The role works primarily in a climate-controlled environment with minimal safety or health hazard potential. It requires full commitment to promoting an ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to speak up about misconduct or concerns.

Requirements

• High school diploma or GED required.
• Ability to work in a fast-paced, goal-oriented environment.
• Strong commitment to delivering exceptional customer service.
• Experience conducting outbound prospecting and lead generation activities.
• Proven track record of meeting or exceeding sales goals and performance metrics.
• Experience managing customer accounts and maintaining long-term client relationships.
• Experience using CRM systems to track sales activities and customer interactions.
• Knowledge of sales principles, techniques, and best practices; customer service standards and relationship management; sales pipelines, lead qualification, and sales cycle management; CRM platforms and sales reporting tools.
• Excellent verbal and written communication skills.
• Strong sales, negotiation, and persuasion abilities.
• Effective customer service and relationship-building skills; ability to build rapport and establish trust with customers.
• Strong organizational and time-management skills, including ability to prioritize tasks and manage multiple accounts.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to communicate product and service information to diverse audiences, meet deadlines, and achieve sales objectives in a performance-driven environment.
• Ability to analyze customer needs and recommend appropriate solutions.
• Ability to work independently with minimal supervision and collaboratively within a team.
• Ability to adapt to changing priorities and business needs.
• Ability to remain in a stationary position at a desk and/or computer for extended periods.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Relevant sales training, certifications, or professional development courses.
• One to three years of inside sales, customer service, account management, or related experience.

Responsibilities

• Identify and qualify potential customers through outbound calls, emails, and other communication channels; research prospects, develop opportunities, and maintain a sales pipeline.
• Build and maintain relationships with prospective and existing customers by understanding their needs and providing timely support throughout the sales process.
• Present and explain company products and services, highlighting their features, benefits, and value; conduct virtual demonstrations and consultations.
• Manage the sales cycle from initial contact through closing, track opportunities, follow up on leads, and prioritize activities to maximize conversion.
• Work toward meeting or exceeding individual and team sales targets; monitor performance metrics and identify ways to improve revenue.
• Maintain accurate and current customer interaction, sales activity, and account records in the CRM system and provide timely reporting.
• Prepare pricing proposals, quotations, and sales agreements; coordinate with internal departments for accurate order processing and timely delivery.
• Address customer inquiries, concerns, and objections; work with internal teams to resolve issues and support customer satisfaction.
• Stay informed about industry trends, competitor activity, and product updates to position offerings effectively and identify growth opportunities.
• Collaborate with Marketing, Customer Service, Operations, and other departments to support customers and improve sales processes.
• Travel periodically, including time aboard company cruise ships, to support marketing initiatives and gain operational insight.
• Promote an ethical and compliant culture through integrity, honesty, respectful treatment of others, and speaking up about misconduct or concerns.

Benefits

• Cost-effective medical, dental, and vision plans.
• Employee Assistance Program and other mental health resources.
• Company-paid term life insurance and disability coverage.
• 401(k) plan with company match.
• Paid time off, including company-wide holidays and floating holidays for eligible employees; vacation or other time off varies by employment status and level.
• Complimentary stand-by cruises.
• Employee discounts on confirmed cruises and special rates for family and friends.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED