Inside Sales Representative

Casella Waste Systems•Hermon, ME

21d

About The Position

The Inside Sales Representative drives revenue growth through proactive customer acquisition, retention, and customer service. The role engages prospects and existing customers by phone and email to understand their needs, provide solutions, and maintain customer satisfaction. The hiring range is $25–$27 plus commission. The ideal candidate has experience in inside sales, customer service, or account management and a strong educational background. B2B sales or related-industry experience is preferred. The candidate must be legally eligible to work in the United States and demonstrate professionalism, customer focus, strong communication, organization, and the ability to manage competing priorities in a fast-paced environment. The role requires proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365 and the Microsoft Office Suite.

Requirements

Proven experience in inside sales, customer service, or account management.
Legally eligible to work in the United States.
Strong communication and interpersonal skills, including verbal and written communication.
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365.
Proficiency with the Microsoft Office Suite.
Detail-oriented and organized, with the ability to build and maintain strong client relationships.
Professional, customer-focused, responsible, team-oriented, committed to safety and results, and able to balance the larger picture with attention to detail.

Nice To Haves

Experience in B2B sales or a related industry.
Ability to work independently and collaboratively within a team.

Responsibilities

Build and nurture relationships with assigned accounts to support customer satisfaction, loyalty, and long-term retention.
Manage contracts and account profitability, monitor activity, and address issues to prevent churn.
Identify and pursue upsell, cross-sell, and new-business opportunities through inbound and outbound outreach and lead conversion.
Conduct sales calls and prepare quotes, proposals, and contracts, supporting the sales cycle from prospecting through closing.
Collaborate with marketing and sales teams on campaigns, interest generation, and growth strategies.
Respond promptly to customer inquiries, resolve complaints professionally, and provide accurate service information.
Coordinate with internal departments to support seamless service delivery and meet customer expectations.
Maintain detailed CRM records of customer interactions, sales activities, pipeline progress, and performance metrics.
Recommend improvements to tools, workflows, processes, and customer experience strategies.
Participate in training and learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties needed to support the company's vision, mission, and core values.