Inside Sales Representative

QXO • Wilmington, NC

4d

About The Position

The Inside Sales Representative provides exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. The role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers, assisting with product selection, pricing, order processing, and project support. Working with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the representative helps ensure orders are completed accurately and efficiently and delivers an outstanding customer experience.

Requirements

• Previous front-line customer service and sales experience.
• Ability to effectively communicate and follow up with customers, vendors, team members, and management.
• Eagerness and ability to learn and retain extensive product information.

Nice To Haves

• Construction or building materials industry experience.
• Spanish bilingual proficiency.

Responsibilities

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
• Plan and implement telemarketing and prospecting objectives.
• Coordinate delivery and pickup of orders with operations teams.
• Provide support to the Outside Sales team.
• Adhere to customer financial services pricing guidelines and policies.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision insurance.
• PTO, company holidays, and parental leave.
• Paid training and certifications.
• Legal assistance and identity protection.
• Pet insurance.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed