Inside Sales Representative

Wav•Aurora, IL

18d•Onsite

About The Position

The Inside Sales Representative supports revenue generation by managing assigned accounts, assisting sales representatives, and ensuring customer requests are handled in a timely and accurate manner. The role focuses on retaining and growing accounts, achieving sales goals, and providing backup support to outside sales representatives. The representative uses the WAV CRM system to create quotes, process orders, and manage activity, and sets up complex orders in the company's ERP system. The position also provides customer service, identifies upselling and cross-selling opportunities, maintains product and system knowledge, and contributes to sales growth and customer satisfaction. The role does not require formal supervisory responsibility, but is expected to provide task and program direction and project supervision. The work takes place in an indoor, climate-controlled environment. Office noise is quiet to moderate; warehouse noise is moderate and occasionally loud. The position has limited travel requirements.

Requirements

Bachelor's degree preferred, or equivalent experience.
Minimum of 3–5 years of direct industry and sales experience with a technical product line.
Ability to respond effectively to sensitive inquiries or complaints.
Excellent written and verbal communication skills.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Ability to adapt to challenging situations and balance, execute, and prioritize routine and analytical tasks.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Willingness and ability to solve problems and participate in team problem-solving and negotiations.
Strong knowledge of MS Office products and experience using a CRM system.
Excellent salesmanship, communication, and interpersonal skills.
Detail-focused, with strong organizational, analytical, and problem-solving skills.
Self-starter who is independent and proactive.
Ability to work in a fast-paced environment and as part of a team with a positive attitude.

Nice To Haves

NetSuite experience.
Bachelor's degree.

Responsibilities

Respond promptly and courteously to customers.
Manage and support assigned accounts with a focus on retention and growth.
Achieve sales goals established by WAV.
Provide backup support to sales representatives when they are traveling or out of the office.
Assist sales representatives with quotes, proposals, and follow-up.
Greet and assist customers in person, provide product and service information, and process orders.
Collaborate with Customer Solutions to ensure customer needs are met.
Maintain accurate account information and activity in the CRM system.
Identify opportunities to upsell and cross-sell products and services.
Maintain knowledge of product lines distributed by WAV.
Attend in-house and supplier training.
Maintain a proficient understanding of internal systems and processes.
Contact manufacturers directly for DDO/PE price updates.
Handle customer service issues and find solutions to customer problems.
Set up complex orders in the company's ERP system.
Provide task and program direction and project supervision.
Perform other related duties as assigned to meet the organization's ongoing needs.