Inside Sales Representative

HP•Rio Rancho, NM

3d•$32 - $46

About The Position

This role proactively reaches out to potential customers, initiates sales conversations, builds relationships, and guides prospects through the sales process. It uses product knowledge, communication, and persuasive skills to identify customer needs, address concerns, and close deals. The role collaborates with marketing and other sales team members to drive revenue growth, meet targets, and support the organization’s sales strategy. The position leads market penetration campaigns and trains and coaches other inside sales representatives. It has complex assignments requiring initiative and specialized knowledge, impacts the department, and may provide expertise to functional project teams or participate in cross-functional initiatives.

Requirements

High school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence.
Typically 6–8 years of related work experience, preferably in inside sales, telesales, or a related field.
Skills and knowledge in business development, business planning, B2B sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Certified Inside Sales Professional (CISP).
Experience in inside sales or telesales.

Responsibilities

Identify and research potential leads through cold calls, online research, and networking to build a pipeline.
Evaluate leads’ needs, budget, and decision-making authority to determine whether they are qualified opportunities.
Develop product or service knowledge, stay current on features and enhancements, and communicate value propositions to prospects.
Lead market penetration campaigns and train and coach other inside sales representatives.
Deliver product or service presentations and demonstrations tailored to prospects’ needs and interests.
Manage and update CRM systems or sales tracking tools to document interactions and track lead progress.
Monitor industry trends, competitors, and market developments to adapt sales strategies and position the organization’s offerings.
Collaborate with marketing, customer support, and product teams to address customer inquiries and provide feedback on customer needs and preferences.
Provide sales reports and updates to supervisors, and analyze sales data to identify trends and improvement opportunities.