Inside Sales Representative

Constellation Energy Generation, LLC. • Baltimore, MD

12d

About The Position

Inside Sales Representatives work in a professional, fast-paced call center environment, focusing on customer acquisition through company-issued opportunities; the role does not involve cold calling. Representatives diagnose potential customers’ needs and qualify and close sales of home comfort products, primarily residential gas and electric water heaters, as well as indoor air quality (IAQ) products. They explain product features, functions, benefits, and costs, and coordinate sales, installation, and service. The position requires an energetic, articulate, customer-focused approach and the ability to work independently and across teams.

Requirements

• High school diploma, GED, or equivalent, with 5 years of related experience.
• Proficiency in Microsoft Office Suite.
• Hands-on sales experience and the ability to deliver an excellent customer experience.
• Demonstrated ability to thrive in a fast-paced, professional call center environment.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to work independently and handle multiple tasks accurately.
• Ability to work flexible, sometimes extended hours, including nights and weekends.
• Ability to work with cross-functional teams.

Nice To Haves

• Knowledge of Constellation Home products and services.
• Experience in retail, home services, and/or phone-based sales.
• Knowledge of Microsoft Dynamics 365.

Responsibilities

• Verbally describe, promote, and sell home comfort products and services, including water heaters, duct cleaning, humidifiers, air cleaners, extended warranties, and related services.
• Recommend suitable home comfort products and services, explaining their features, functions, benefits, and cost-benefit relationships.
• Process sales orders, extended warranties, credits, and exchanges, and coordinate sales, installation, and service.
• Coordinate and schedule installation of water heaters and IAQ products.
• Follow up with customers after purchases and acknowledge their purchase, including through follow-up calls or thank-you notes, and customer surveys.
• Stay informed about water heater and indoor air quality products by reviewing specification sheets, manufacturer literature, and professional publications.
• Monitor competitors and provide feedback to management to enhance value-based selling.
• Maintain current knowledge of Constellation Home comfort products and pricing, and attend ongoing product, sales, and customer service training.
• Make outbound follow-up calls to customers who have inquired about products and services.

Benefits

• Bonus program for eligible employees.
• 401(k) with company match.
• Employee stock purchase program.
• Medical, dental, and vision benefits.
• Wellbeing programs.
• Disability and life insurance benefits.
• Paid time off for vacation, holidays, and sick days.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED