Inside Sales Representative

Ferguson Enterprises•Wilmington, NC

26d•$19 - $30

About The Position

Ferguson is hiring Inside Sales Representatives to support customers, solve problems, and learn the business. The role works with Sales associates to identify suitable products and solutions, provide personalized service, prepare quotations and accurate sales orders, coordinate deliveries, and respond to customer calls and concerns. The position follows a Monday–Friday schedule from 7:30 a.m. to 4:30 p.m.

Requirements

1–2 years of sales and/or customer service experience.
Strong sales skills, including the ability to upsell.
Demonstrated ability to respond quickly to customer needs and make timely decisions.
Ability to work effectively in a fast-paced environment and follow through on commitments.
General digital literacy, including Microsoft Office.
Ability to quickly learn product knowledge and processes.

Nice To Haves

1–2 years of Industrial Pipes, Valves and Fitting knowledge.
Trilogee knowledge is highly preferred.
A highly motivated, customer-service-oriented mindset and the ability to build relationships.

Responsibilities

Work with Sales associates to support customer needs and determine the best products and solutions.
Provide personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information and address and resolve customer concerns or questions.
Use the customer relationship management (CRM) system and phone system effectively.