Inside Sales Representative
thyssenkrupp Materials•Northwood, OH
About The Position
The Inside Sales Representative provides accurate pricing and delivery information for products in a timely and courteous manner. The role uses organization, negotiation, resourcefulness, and attention to detail to convert inquiries into orders; answer customer questions about products, services, and orders; and develop target and non-major accounts into loyal customers. The position also provides technical assistance, supports customer service needs, monitors inventory and competitor information, and works with colleagues across the business.
Requirements
- Bachelor’s degree in a related field or comparable experience.
- Computer literacy and telephone experience.
- Interpersonal skills to sell, negotiate, and close business with customers.
- Attention to detail when evaluating customer accounts and orders.
- Basic computer skills to assemble and process orders and information efficiently.
- Effective communication and listening skills for customer phone calls and interactions with peers.
Nice To Haves
- 1 to 2 years of sales experience.
- Knowledge of products sold by the business unit.
Responsibilities
- Respond to sales calls, faxes, and emails.
- Generate and follow up on quotes for all products.
- Provide technical assistance to customers.
- Process sales orders.
- Enter return orders, credits, and debits when required.
- Enter scrap return orders as requested by distribution channels.
- Review product inventory and report concerns to purchasing or management.
- Resolve customer service issues.
- Continuously increase knowledge of company products, services, and procedures.
- Work in a team environment and communicate with personnel as required.
- Travel as needed to meet company goals.
- Monitor competitor products and prices.
- Assist with quality-related duties where required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Voluntary wellness programs
- 401(k) or RRSP programs with company match
- Paid vacation and holidays
- Tuition reimbursement
- Performance incentive compensation
