Inside Sales Representative

Sunstate • Conley, GA

13d • Onsite

About The Position

The Inside Sales Representative (ISR) generates revenue, builds customer relationships, and ensures accurate execution of rental transactions. The role involves identifying customer needs, recommending equipment solutions, opening new accounts, and supporting Sunstate’s growth. It follows a structured competency framework and is intended to help develop future Outside Sales and operational leaders. The position is based at 4460 Moreland Ave., Conley, GA 30288, with a typical Monday–Friday schedule of 7 a.m. to 5 p.m. The role is overtime eligible and pays $24–$31 per hour depending on experience, with a quarterly performance bonus.

Requirements

• Strong interpersonal skills and the ability to build rapport with customers and teammates.
• Ability to ask thoughtful questions, listen actively, and identify customer needs.
• Interest in sales, account management, or customer success, with a willingness to learn and grow.
• Confident communication skills and comfort engaging customers by phone and in person.
• Attention to detail and ability to process information accurately and follow procedures.
• Organization and ability to manage multiple tasks, requests, and follow-ups in a fast-paced environment.
• Initiative, follow-through, and willingness to seek feedback and improve.
• Adaptability and resilience when facing challenges or changing priorities.
• Technology aptitude and ability to learn systems such as Salesforce and RentalMan (AS400).
• Proficiency in Microsoft Office, including Outlook, Excel, and Teams.

Nice To Haves

• Associate or bachelor’s degree, preferably in business, communications, or a related field.
• Familiarity with DOT guidelines related to equipment transport.

Responsibilities

• Engage customers to identify needs, recommend rental solutions, and expand orders through suggestive selling.
• Open new accounts, increase revenue per transaction, and participate in local sales campaigns and seasonal equipment promotions.
• Make outbound calls, follow up on leads, convert interest into rental opportunities, and document leads in Salesforce.
• Respond promptly and professionally to customer inquiries, assist walk-in and phone customers, resolve rental or service issues, and coordinate communication with internal teams.
• Execute the rental cycle, including reservations, contracts, deliveries, returns, and adjustments.
• Process orders accurately, collect documentation, and enter information into RentalMan (AS400).
• Maintain accurate records in RentalMan and Salesforce and monitor open contracts for billing and issues such as damage or disputes.
• Apply basic awareness of DOT-related regulations when supporting dispatch coordination or equipment delivery planning.
• Coordinate with Dispatch, Yard, Service, and Outside Sales Representatives to meet customer expectations and communicate requests, deadlines, and changes.
• Manage competing customer demands, follow-ups, and commitments with urgency, adaptability, and personal accountability.

Benefits

• $200 annual work boot allowance.
• Free rental of any company equipment.
• Free prescription safety glasses.
• My Holiday benefit, allowing employees to celebrate a personally significant holiday without using PTO.
• Vacation overtime averaging benefit.
• Quarterly performance bonus.
• Robust overall benefits.
• Baby Bonding benefit.
• Employee discounts, including discounts on movie tickets and cell phone bills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed