Inside Sales Representative

REXEL•Pasadena, TX

17d

About The Position

Rexel USA is hiring an Inside Sales Representative for its team in Pasadena, Texas. The role conducts proactive inside sales and marketing by telephone and email with the goal of increasing profitable sales. It involves building and maintaining customer relationships, processing quotes and orders, developing product and application knowledge, and identifying opportunities for additional business from existing customers and new accounts. The representative manages a defined customer base and supports customers throughout the purchasing cycle, from identifying needs and preparing quotes or proposals to closing orders and resolving issues. The role also supports outside sales personnel, uses company digital tools to promote products, and shares market and competitor information with management. Depending on branch needs, the employee may also assist with counter sales and warehouse-related work such as preparing, receiving, stocking, staging, or shipping materials, and maintaining branch equipment.

Requirements

At least 2 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle basic to intermediate issues and problems.
Basic to intermediate product and application knowledge.
Ability to exhibit a positive, friendly, and helpful attitude with customers and sensitivity to their needs.
Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent negotiation and interpersonal skills, with the ability to drive decisions through influence.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and Customer Relationship Management (CRM) tools.
Ability to work overtime as needed.

Responsibilities

Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products when appropriate.
Assist outside sales personnel by processing priority transactions.
Use company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase sales to new and existing customers.
Prospect for new accounts within a specified geographical territory.
Manage a defined customer base and establish and maintain customer relationships.
Learn and evaluate customer operations to identify customer objectives, requirements, and preferences.
Close orders and promptly resolve customer issues using root-cause analysis.
Process product quotations and proposals and follow up throughout the customer's purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and product training to develop and maintain personal and product knowledge.
Pursue product application knowledge using personal knowledge, internal specialists and resources, vendor representatives, and other available sources.
Perform other branch functions when required, potentially including counter sales, preparing and filling orders, receiving, stocking, staging, and shipping material, and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) with employer match
Paid vacation and sick time
Paid company holidays and flexible personal days
Tuition reimbursement
Health and wellness programs
Flexible spending accounts
HSA accounts
Commuter transit benefits
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance
Employee discount programs
Professional training and development programs
Career advancement opportunities