Inside Sales Representative

REXEL•Sandusky, OH

About The Position

Rexel USA is seeking an Inside Sales Representative for its Sandusky, Ohio team. The position focuses on proactive inside telephone and email sales and marketing to increase profitable sales. The representative establishes and maintains customer relationships, processes quotes and orders, develops product and application knowledge, and identifies opportunities for additional growth from existing customers and new accounts. Work hours are 8 a.m. to 5 p.m. Employee level and pay depend on experience, knowledge, and capabilities. The role also supports outside sales personnel and may involve other branch functions, such as counter sales, preparing and filling orders, receiving, stocking, staging, shipping materials, and maintaining branch equipment. The company describes these duties as non-exhaustive and notes that management may assign or reassign responsibilities. Essential expectations include performing the duties with or without reasonable accommodation, providing effective customer service, demonstrating integrity, and working productively with a team or work group.

Requirements

At least 2 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle basic to intermediate issues and problems.
Basic to intermediate product and application knowledge.
Ability to exhibit a positive, friendly, and helpful attitude with customers and be sensitive to their needs.
Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent negotiation and interpersonal skills, and ability to influence decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and Customer Relation Management (CRM) tools.
Ability to work overtime as needed.

Responsibilities

Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products when appropriate.
Assist outside sales personnel by processing priority transactions.
Use company digital tools to sell, market, promote, and demonstrate products; answer technical questions; and grow sales among new and existing customers.
Prospect for new accounts within a specified geographical territory.
Manage a defined customer base and establish and maintain customer relationships.
Learn and evaluate customer operations to identify customer objectives, requirements, and preferences; close orders and promptly resolve customer issues using root-cause analysis.
Process product quotations and proposals and follow up throughout the customer's purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and product training to develop and maintain personal and product knowledge.
Pursue product application knowledge using personal knowledge, internal specialists and resources, vendor representatives, and other available sources.
As required, perform other branch functions, including counter sales, preparing and filling orders, receiving, stocking, staging and shipping material, and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability insurance.
401(k) with employer match.
Paid vacation and sick time.
Paid company holidays and flexible personal days.
Tuition reimbursement.
Health and wellness programs.
Flexible spending accounts and HSA accounts.
Commuter transit benefits.
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance.
Employee discount programs.
Professional training and development programs.
Career advancement opportunities, including promotion from within.