Inside Sales Representative

DSA Doors•Raleigh, NC

97d•Onsite

About The Position

DSA Doors is seeking a friendly, detail-oriented Inside Sales Representative to join its Raleigh team. The role supports customers by providing quotes, pricing, product details, and order updates, and supports the custom project team with unique orders. The representative helps deliver customer satisfaction and contributes to company success through customer service, sales coordination, and organized order and project follow-up. The position is full-time and onsite in the Raleigh office, with a Monday-to-Friday schedule. The work environment emphasizes teamwork and includes celebrations, gatherings, and a recognition program.

Requirements

Associate degree or previous experience in customer service or inside sales.
Strong communication skills and a customer-first mindset.
Comfort using Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Ability to stay organized, work efficiently, and manage multiple tasks.
Strong presentation, influencing, negotiating, analytical thinking, and time-management skills.

Nice To Haves

At least 2 years of inside sales or customer service experience in the doors or building materials industry.
CRM and ERP experience.

Responsibilities

Serve as the first point of contact for customer calls and emails.
Prepare and send quotes, pricing, product information, and lead times.
Enter accurate customer orders in the CRM/ERP system.
Provide customers with updates on order status, shipping, and changes.
Identify opportunities to upsell or offer complementary products.
Maintain detailed CRM notes for visibility and follow-up.
Coordinate with the sales team to support a smooth customer experience.
Send samples, catalogs, or product information as needed.
Assist the Custom/Project Sales team with non-standard or unique customer requests.
Help prepare custom quotes, RFQs, and submittals.
Coordinate with Engineering, Operations, and Customer Service to confirm accurate project details.
Track project timelines and ensure customers receive updates.
Support smooth handoffs from quote to production.