Inside Sales Representative

A Family of Brands • Bedford Heights, OH

9d • Onsite

About The Position

Universal Windows Direct is hiring an on-site Inside Sales Representative in Cleveland, Ohio. The role supports the company’s home improvement sales team by communicating with interested homeowners, offering solutions to their needs, and generating appointments and referrals for the Outside Sales team. Leads are provided, and the position includes training, coaching, and opportunities for career growth and advancement.

This is a full-time position paying $17.00 per hour, with uncapped commission potential. The schedule includes three chosen weekdays from Monday through Friday, 1:00 PM–9:00 PM, Saturday 9:00 AM–5:00 PM, and Sunday 11:00 AM–5:00 PM.

Requirements

• B2C, B2B, or customer service experience.
• 1–2 years of inbound/outbound calling experience.
• Good organizational skills and the ability to multitask.
• Excellent phone etiquette.
• Strong listening and conversational skills.
• Ability to set and achieve goals.
• Availability for the stated weekday and weekend schedule.

Responsibilities

• Provide an excellent first impression to every customer contacted.
• Offer helpful solutions to customers’ home improvement needs.
• Drive new business through inbound and outbound follow-ups.
• Set appointments and generate referrals for the Outside Sales team.

Benefits

• Medical, dental, and vision insurance with plan options.
• Basic and voluntary life and AD&D insurance for the employee and family.
• 401(k) retirement plan with company match.
• Paid time off for vacation, personal, and sick days.
• Uncapped earning potential through commission.
• Overtime opportunities.
• Training, including the company’s exclusive sales process.
• Personal and group coaching.
• Career growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed