Inside Sales Representative

Welser Profile•Liverpool Township, OH

57d•Onsite

About The Position

This role serves as the primary customer contact, managing orders, confirming details, tracking status, coordinating changes, and interfacing with shipping providers. The position involves maintaining pricing structures, setting up and managing customer accounts, offers, and orders in SAP, and updating customer portals. Responsibilities include processing order modifications, customer requests, insurance applications, alternative payments, and credits/debits. The role also coordinates new and existing customer inquiries with technical teams, supports production and material planning, and develops/manages production and shipping schedules for key customers. The Inside Sales Representative acts as a liaison between customers, suppliers, and internal departments, monitors market updates, supports sales leadership, manages trade show coordination, identifies operational issues, recommends process improvements, and records customer complaints. Maintaining accurate communication and fostering strong customer relationships are key aspects of this position.

Requirements

High school diploma or GED required.
3-5 years related experience required.
Excellent verbal and written communication skills and the ability to resolve conflicting interests.
Excellent teamwork and collaboration skills.
Knowledge of supplier negotiation.
Ability to read blue prints.
Thorough understanding of manufacturing and supply chain operations and the relationship MRP systems have to that operation.
Proficient in inventory control.
Knowledge of Microsoft Office, ERP and other related software applications.

Nice To Haves

Bachelor’s degree preferred.
SAP experience preferred.

Responsibilities

Serve as primary customer contact: manage orders, confirm details, track status, coordinate changes, and interface with shipping providers.
Maintain pricing structures, including price list creation and updates.
Set up and manage customer accounts, offers, and orders in SAP; update customer portals as required.
Process order modifications, customer requests, insurance applications, alternative payments, and credits/debits.
Coordinate new and existing customer inquiries with technical teams and submit complete inquiry documentation.
Support production and material planning with scheduling, inventory tracking, and delivery coordination.
Develop and manage production and shipping schedules for key customers based on forecasts.
Act as liaison between customers, suppliers, and internal departments, including quality and engineering coordination.
Monitor and communicate market updates; support sales leadership and cross-functional initiatives.
Manage trade show coordination and follow-up activities.
Identify operational issues and recommend process improvements.
Record and manage customer complaints within the quality system.
Maintain accurate communication using company tools and foster strong customer relationships aligned with company values.