Inside Sales Representative

Gregory Poole Equipment Company•Mebane, NC

15d

About The Position

The Inside Sales Representative (ISR) secures and maintains customer relationships within an assigned territory for Gregory Poole Equipment Company, the authorized Blue Bird Dealer for South and North Carolina. The role enhances the customer experience and drives revenue growth across sales, aftermarket, and/or rental opportunities. The ISR works with the Bus Business Sales Manager to complete and submit responses to statewide term contract requests in South and North Carolina, as well as commercial and paratransit bid opportunities. The role ensures bid specifications align with bid requirements and serves as the subject matter expert on contract specifications and OEM feature options. The ISR also assists with ordering units, managing inventory levels, and qualifying leads to generate sales opportunities for Territory Account Managers.

Requirements

A four-year degree in business, sales, marketing, or a related field, or a two-year degree in a related field.
1–3+ years of customer-facing sales experience.
Ability to sit for long periods while using a laptop or PC.
Occasional in-region travel to dealer branches and customer worksites within the territory is required.
Demonstrated understanding of sales and relationship-building.
Skilled written and verbal communication.
Excellent interpersonal relationship-building and problem-solving skills.
Demonstrated experience maintaining customer loyalty.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Previous exposure to customer relationship management (CRM) systems and automated email systems.

Nice To Haves

Previous experience with or an interest in technical or mechanical equipment products.

Responsibilities

Manage an assigned customer base and/or territory to promote products and services and develop and maintain strong, long-term customer relationships.
Identify consistent revenue growth opportunities within existing accounts.
Meet assigned revenue goals and overall performance expectations.
Maintain accurate, updated customer information in CRM systems.
Sell and/or quote new and used equipment lines as assigned.
Maintain customer interest in dealer parts, products, and services between equipment purchases.
Use phone-based sales techniques and other communication technologies to engage customers and drive sales activities.
Facilitate financing solutions and match equipment, attachments, and service agreements to customer needs.
Develop a thorough understanding of purchasing practices for appropriate purchasing platforms.
Engage institutions and service organizations as appropriate to promote and sell products.
Identify and qualify leads for Equipment Sales, Product Support Sales, Rental Sales, and Digital Onboarding teams as appropriate.
Develop expertise in product knowledge, service offerings, machine performance, PSEs, attachments, and financing.
Collaborate with internal teams to coordinate follow-up and opportunity management.
Provide a seamless, personalized in-store experience for each customer.
Increase transaction speed and ease for walk-in customers.
Support the company’s retail strategy through consistent customer engagement and cross-department collaboration.
Utilize and develop HY Telematics to enhance customer experience and improve service efficiencies (LIFT only).
Create tailored online customer presentations using TEAMS or other virtual communication platforms, as appropriate.
Work with the Bus Business Sales Manager to complete and submit responses to statewide term contract requests and commercial and paratransit bid opportunities.
Ensure bid specification requirements align with bid requirements and serve as the subject matter expert on contract specifications and OEM feature options.
Assist in ordering units, managing inventory levels, and qualifying leads for Territory Account Managers.