Inside Sales Representative

Avnet•Richardson, TX

20d•Hybrid

About The Position

The Inside Sales Representative combines inside sales and customer service with technical and systems knowledge to sell products, services, and solutions to new and existing customers through inbound and outbound communications, including telephone, email, fax, and portals. The role develops and manages trusted customer relationships, promotes company offerings, identifies sales opportunities, and delivers market and brand solutions that increase sales and margin while supporting customer and company financial metrics. The position independently handles customer inquiries and sales activities, maintains and expands existing accounts, and coordinates with internal teams and suppliers to meet customer requirements from initial contact through order fulfillment. Work is generally semi-routine and performed independently with minimal supervision. Occasional travel to customer sites or training, potentially including overnight travel, may be required. Avnet describes its total rewards programs as including time away, flexible working arrangements, employee well-being, and opportunities to give back to the community. Specific benefits may vary depending on the nature of employment.

Requirements

Typically, at least two years of related experience.
High school diploma or equivalent.
Thorough knowledge of solutions or assigned products in a specific brand.
Ability to identify new qualified customers for inclusion in Avnet’s portfolio of smaller and less complex accounts.
Intermediate knowledge of systems such as SAP, ERP, and order management.
Working knowledge of Excel, including problem solving, formulas, analysis, formatting, and data manipulation.
Working knowledge of QuoteFX, SupplierWin, PowerPoint, and WebEx.

Responsibilities

Deliver solutions or identify opportunities that support a positive customer experience, using independent judgment and sales methodology.
Initiate and respond to sales inquiries from prospective and existing customers to promote products, services, and capabilities.
Respond promptly and accurately to customer information requests.
Monitor and follow up on sales activities from initial contact through order fulfillment to meet or exceed customer requirements.
Maintain and expand sales with existing accounts through customer service and knowledge of account needs, projects, and critical start dates.
Coordinate sales efforts and strategies with internal resources, including product, materials, field sales, and suppliers.
Communicate current product information and provide accurate pricing, quotes, and input on products and final solutions.
Coordinate existing customer requirements for inventory, delivery lead times, and unit prices.
Perform other duties as assigned.