Inside Sales Representative - 1A

Radwell International•Glendale, MO

16d•$60,000 - $100,000

About The Position

The Inside Sales Representative manages inbound sales opportunities, responds to customer inquiries, and delivers customer service through phone, email, and other communication channels. Using Salesforce and other business systems, the representative develops and converts sales opportunities while building lasting customer relationships. The role suits a motivated, customer-focused person who can thrive in a fast-paced sales environment. Responsibilities include managing opportunities from initial inquiry through order fulfillment, generating quotations, sourcing products, reviewing stock availability, and converting opportunities into sales. The representative ensures accurate and timely communication, order entry, follow-up, and customer records; collaborates with internal departments; maintains product, pricing, and sourcing information; and supports database integrity. The position also includes outbound business development and achieving established sales, revenue, productivity, and activity goals. Compensation is commission eligible from day one. Average earnings are listed as $60,000–$80,000 in Year 1 and $80,000–$100,000 in Year 2.

Requirements

At least 1 year of customer service experience.
Strong communication and relationship-building skills.
Strong computer proficiency and ability to learn new systems quickly.
Ability to understand and manage a sales cycle.
Proficiency with Microsoft Office, email, internet applications, and CRM systems.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Customer-focused mindset and passion for service.
Strong sales aptitude and closing ability.
Excellent verbal and written communication skills.
Ability to prioritize workload and manage multiple tasks simultaneously.
Ability to build rapport and establish trust with customers.
Adaptability in a dynamic and growth-oriented environment.

Nice To Haves

Previous call center or contact center experience.
Inside sales, customer support, or account management experience.
Experience with Salesforce or similar CRM platforms.
Experience working in distribution, manufacturing, industrial, or technical product environments.

Responsibilities

Respond to customer inquiries by phone, email, and other communication channels.
Manage sales opportunities from initial inquiry through order fulfillment.
Generate quotations and convert opportunities into revenue-producing sales.
Source products and negotiate pricing for manufacturers not currently supplied by Radwell.
Review inventory availability and fulfill customer orders from stock when possible.
Communicate promptly, professionally, and accurately with customers; provide follow-up to support customer satisfaction.
Enter quotations and orders accurately into company systems.
Confirm order details, delivery requirements, payment terms, and customer expectations.
Meet daily sales activity and quote generation goals.
Build and maintain complete and accurate customer records.
Collaborate with internal departments to ensure customer commitments are met.
Maintain product, pricing, and sourcing information within business systems.
Perform database maintenance and support data integrity initiatives.
Develop new business through outbound customer outreach and relationship building.
Achieve established sales, revenue, and productivity goals.
Perform other duties as assigned.