Inside Sales Representative
About The Position
Markets and sells products/services to customers or leads over the phone or via email. The role involves growing sales with current customers and new leads in an assigned region, sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. The representative will identify customer's buying trends and cycles, estimate delivery times, and communicate with the Logistics Department regarding delivery issues. They will be responsible for meeting established sales goals, account receivables collection, and attending national and regional trade shows. Additionally, the role includes researching new product requests, answering phone calls, returning voicemails, processing orders via various channels (email, phone, fax, walk-ins) in SAP, creating and presenting quotes and price lists, building and maintaining customer relationships, entering accurate customer and sales data into a computer database, resolving customer problems with orders, and providing product samples to qualified customers. Other duties may be assigned by the Manager.
Requirements
- Bachelor's degree in business, or a related field.
- 5+ years of sales experience in a B2B or B2C environment.
- Bilingual in Spanish
- Organizational Skills: Coordination and prioritization of tasks and activities.
- Communication Proficiency: Clear, concise, and effective communication. Active Listening. Excellent verbal and written communication. Positive attitude and warm tone.
- Team Player: Persuasive/Proactive Team Player. Customer Service Oriented
- Adaptability: Able and willing to change and improve in a dynamic environment. Adapting to changes as they come.
- Proficient in Microsoft Office Suite Software
Responsibilities
- Grow sales with current customers and new leads in assigned region
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Identify customer's buying trends and cycles
- Estimate date & time of delivery to customer, based on of company’s delivery schedules.
- Communicate with Logistics Department regarding problems with deliveries
- Meet established sales goals per period evaluated
- Account receivables collection
- Occasionally visits leads and customers in its assign region alongside Manager
- Attends national and regional trade shows
- Research new products requests
- Answers phone calls
- Listen to voicemails and return calls
- Process orders via email, phone, fax or walk-ins and process them in SAP
- Responsible for creating and presenting their customers with quotes and price list upon request
- Builds, maintains and grow customer’s relationships
- Enters accurate customer data and other sales data for customers into computer database
- Uncover and resolves customer problems with orders
- Provides product samples to qualified customers upon request
- Other duties as assigned by Manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
