Inside Sales Representative

Bill Howe Plumbing, Heating & Air, Restoration & Flood • San Diego, CA

14d • $20 - $24

About The Position

The Inside Sales Representative contacts customers, follows up on leads, and coordinates and schedules recurring services and membership sales. The role supports growth in the Plumbing department and requires motivation to meet sales targets while providing exemplary customer service. The position also supports productivity and efficiency improvements, data analysis, and process improvement within the Inside Sales department.

Requirements

• Proficiency in Microsoft Office and G-suite.
• Excellent oral, written, and interpersonal communication skills.
• Ability to work under pressure and meet strict deadlines.
• Solid organizational skills and attention to detail.

Responsibilities

• Maintain consistent outbound communication with leads and prospects.
• Inform clients about expiring recurring services and assist with rewriting estimates as needed.
• Use customer service skills to drive membership sales.
• Enter detailed notes into Service Titan and tracking spreadsheets.
• Relay important information to the Drains, Backflow, Water Filtration, HVAC, Lining, and Repipe business units.
• Call at least 50 customers per day.
• Meet a minimum goal of 10 sold estimates each work week.
• Process potential leads and remove them from the estimate file within one business day.
• Maintain outbound communication until a lead or prospect is reached or confirmed as invalid.
• Maintain a professional and positive attitude toward all leads and prospects.
• Build client relationships by asking questions to understand their needs and using strong communication skills.
• Follow company-approved scripts and dialogues.
• Use company-provided lead and prospect tracking methods.
• Promptly report escalated customer concerns to management.
• Maintain interactions with estimated opportunities within a 30-day period to secure commission.
• Attend company-required training sessions, teleconference calls, and meetings.
• Follow inside sales rules and the vetting process to be eligible for sales commission.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed