Inside Sales Representative

STERIS Corporation•Mentor, OH

4d•$85,000 - $120,000•Hybrid

About The Position

As the Inside Sales Representative, you will help drive sales in healthcare facilities by promoting STERIS products, providing solutions, and building customer relationships within a defined territory via phone or email. You will call on healthcare customers in North American markets, with a portfolio that includes products for STERIS Certified Pre-Owned (CPO) Division. This hybrid position can be based in Cleveland, Ohio, or Indianapolis, Indiana. The role manages sales, quoting, and purchasing activity for CPO customers to achieve revenue and gross margin objectives. It uses customer-centric sales and consulting to explain the strengths and competitive advantages of STERIS products, services, and technologies, and how they can help customers meet their objectives. The representative coordinates product trials and sampling with field Account Sales and Sales Managers when customers request an onsite sales representative or in-servicing. The role also maintains customer relationships and communications with field and corporate support departments, and serves as a customer liaison to resolve issues or concerns. The position requires a bachelor's degree, or an additional four years of business and sales experience in lieu of a degree, and two years of demonstrated success in outside sales, inside sales, or sales operations. Base pay is $59,000, with incentive-plan target earnings of $85,000 to $120,000 depending on performance. The position is open until filled.

Requirements

Bachelor’s degree, or an additional four years of business and sales experience in lieu of a degree.
Two years of demonstrated success in outside sales, inside sales, or sales operations.
Demonstrated success working with customers to achieve their needs and serve them.
Demonstrated ability to learn products or services to sell and support a commercial operation.
Strong decision-making skills and understanding of how decisions affect the customer and company.
Strong analytical skills, including data gathering, analysis, and recommendation development.
High level of professionalism and integrity.
Excellent written, verbal, and presentation communication skills.
Ability to handle multiple demands from many people and prioritize effectively.
Ability to maintain composure under pressure.

Responsibilities

Achieve revenue and gross margin objectives by managing sales, quoting, and purchasing activity for Certified Pre-Owned (CPO) customers.
Use customer-centric sales and consulting activities to communicate the strengths and competitive advantages of STERIS products, services, and technologies and how they can help customers meet their objectives.
Establish routine contact patterns with existing and prospective customers by telephone and other means to generate sales.
Coordinate product trials and sampling with field Account Sales and Sales Managers when a customer requests an onsite sales representative or needs in-servicing.
Prepare customer quotations in accordance with established guidelines.
Uncover and understand customer needs, objectives, and goals, and match products, services, and technologies to help solve customer issues.
Stay up to date on emerging trends affecting hospitals, ambulatory surgical centers, GI facilities, and critical access hospitals.
Submit and execute accurate monthly and quarterly sales forecasts.
Ensure pricing and margin offerings are consistently within established guidelines.
Upload and report work within CRM/customer software.
Establish and maintain ongoing relationships and communications with field and corporate support departments, including Customer Operations, E-Businesses, and Distribution.
Serve as the customer liaison within STERIS to resolve issues or concerns raised during sales calls.