Inside Sales Representative

Builders FirstSource • Auburn, WA

4d • $19 - $22 • Onsite

About The Position

Builders FirstSource is seeking a customer-focused Inside Sales Representative for its Auburn, Washington Millwork location. The role combines product knowledge, sales, and customer service to help customers complete projects such as decks, fences, sheds, and stairs. The representative assists customers in person, by phone, and by email; helps them choose products and solutions; prepares estimates and quotes; processes orders; coordinates deliveries; and supports store and yard operations. The position involves working in both office and outdoor yard environments, including exposure to varying weather conditions.

Requirements

• High school diploma or GED.
• At least six months of sales, retail, customer service, or related experience, or an equivalent combination of education and experience.

Nice To Haves

• Experience in building materials, home improvement, construction, or related industries.
• Knowledge of estimating materials for residential projects.
• Experience operating material handling equipment, or willingness to learn.

Responsibilities

• Assist retail customers in person, by phone, and by email.
• Answer questions about products, pricing, availability, returns, and exchanges.
• Help customers select suitable products and solutions, and build positive customer relationships through professional, responsive service.
• Promote and sell company products, services, and related solutions.
• Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
• Identify sales opportunities through recommendations and add-on offerings; develop knowledge of company products, pricing, and promotions.
• Enter customer orders accurately into company systems.
• Schedule and coordinate deliveries, monitor order details, and follow up on customer requests.
• Assist with inventory management, stocking, merchandising, and signage.
• Maintain a clean, organized, and safe work environment.
• Participate in customer workshops and educational events.
• Resolve routine customer concerns and escalate more complex issues when needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k) retirement savings plan
• Paid time off, including paid sick time
• Eight paid holidays per year for salaried and hourly team members
• Commission compensation for earned commissions related to sales of eligible company products and/or services, subject to applicable plan terms and law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED